OUR PROCESS
A consistent, transparent process from assignment to resolution.
We follow a proven appraisal process that emphasizes communication, technical accuracy, and timely handling of every file—so you can close claims with confidence.
We confirm the assignment details and collect all available information. We review the policy, correspondence, and relevant documentation to fully understand the dispute.
1.  ASSIGNMENT
Assignment confirmation​
Policy and document review​
Initial communication​
File set up and timeline established
We conduct a thorough inspection of the property to evaluate the damage and document all relevant conditions.
2.  INSPECTION
Scope and cost analysis​
Photographs and measurements​
Detailed field notes
We perform a detailed analysis of the scope of loss and pricing based on industry standards and sound construction principles.
Xactimate estimate and line item review​
3.  ANALYSIS
On-site property inspection​
Damage documentation​
Code and policy compliance review​
Reconciliation of differences
We participate in the appraisal process and, when necessary, collaborate with the opposing appraiser and umpire to issue a fair, defensible award.
4.  RESOLUTION
Appraiser communication​
Discussion and negotiation​
Umpire participation (if needed)​
Defensible appraisal award
Coverage decisions remain solely with the insuring carrier.
Highpoint Claims Consulting provides appraisal services only. We do not make coverage determinations.